TASK
- Simplify supplier onboarding
- Revamp current data admin to a standalone self-service product.
BEFORE: Homepage
BEFORE: Detail page
ACTIONHypothesis:
- Self paced onboarding flow with contextual help.
- New dashboard with data quality control. (Conflicting with CPO’s hypothesis/direction)
Collaborative Discovery
- Design Sprint (Journey Mapping/persona/Empathy Maps/Rapid Prototyping)
- User interviews / Testing
AFTER: New homepage
RESULT
- Enhanced onboarding platform with intuitive self-service pace
- Improved in-context educational content
- Introduced data quality Dashboard to increase data accuracy
- Impact:
- Adoption was a success.
- Customer support team was able to focus on main platform.
- Our main customer improved their communication with its suppliers.
AFTER: Upload Wizard
AFTER: the way we found to display suppliers in a network context
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